Shipping Policy

Last updated: October 1, 2026

At SOLAB, we are committed to getting your order to you safely and efficiently. Please review the shipping information below before placing your order.

Processing & Shipping Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment is successfully confirmed.

Once your order has been shipped, the estimated delivery time is:

7–10 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, holidays, or circumstances outside of our control.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after your package has been handed over to the carrier.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, SOLAB is not responsible for delays caused by:

• Shipping carrier disruptions

• Customs clearance

• Incorrect or incomplete shipping addresses

• Weather conditions

• Public holidays

• High-volume periods

• Other circumstances beyond our control

If your order has not arrived after the estimated delivery period, please contact us so we can assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and any relevant photos or information.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

International Shipping

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. These charges, when applicable, are the responsibility of the customer.

Contact Us

If you have questions about your order or shipping, please contact us through the Contact section of our website.

Thank you for choosing SOLAB.